Cancellation & Refund Policy
At Crazywhiz, we strive to provide exceptional tutoring services to our clients. We understand that circumstances may arise where you need to cancel or reschedule a tutoring session. To ensure a smooth process for both tutors and clients, we have established the following cancellation policy:
- Cancellation Requests: If you need to cancel an ongoing tutoring class, we kindly request that you notify us as soon as possible. You can contact our customer support team by phone (+91-9133461133) or email (contact@crazywhiz.co.in) to initiate the cancellation process. Please provide your name of the tutor/student, mention tuition terms disucsses, the date of commencement of tuition classes and reason for cancellation.
- Cancellation Terms: The following terms will be applicable for cancellation of tutoring classes either by student/tutor.
| Steps | What happens next |
| Student/Parent and Tutor can stop classes whenever they want by informing each other and provide feedback to Crazywhiz | Cancelled by student/tutor after demo but no classes taken: No further action. Crazywhiz will arrange alternate tutor based on parent request and tuition job to tutor based on availability. |
| Cancelled by student/tutor after few taking few classes: Fee will be calculated for number of classes taken and paid by student/parent accordingly and the balance advance fee (if paid to agency) will be returned to student/parent or retained by agency if student/parent request for arrangement of alternate tutor. | |
| Fee calculation | Tuition fee (agreed initially) will be paid to the Tutor for the number of classes (hourly or number of classes/month agreed initaally) taken and paid accordingly. |
| *Note | Crazywhiz won’t be responsible if students or parents pay tuition fees directly to the tutor. |
Rescheduling
We understand that unforeseen circumstances may arise, and you may need to reschedule a tutoring session. If you wish to reschedule, please contact (+91-9133461133) our customer support team at your earliest convenience. We will make every effort to accommodate your request based on tutor availability.
Refunds:
Crazywhiz will complete refunds within a maximum of 14 days provided the following conditions are satisfied.
- If both student/Parent and Tutor strictly followed our website Terms & Conditions and Refund Policy) up to a maximum period of 14 days.
- Provided proof of registration with Crazywhiz, valid payment receipts, and trasaction references, credible evidence of start of lessons/communications through email/SMS.
Important Alert: As notified above, Crazywhiz will not bear any responsibility if student and Tutor make direct payment agreements/arrangements.