Cancellation & Refund Policy

Cancellation Terms for Parents & Students

At Crazywhiz, we strive to provide exceptional tutoring services to our clients. We understand that circumstances may arise where you need to cancel or reschedule a tutoring session. To ensure a smooth process for both tutors and clients, we have established the following cancellation policy:

1. Cancellation Requests: If you need to cancel an ongoing tutoring class, we kindly request that you notify us as soon as possible. You can contact our customer support team by phone (+91-9133461133) or email (contact@crazywhiz.co.in) to initiate the cancellation process. Please provide your name of the tutor/student, mention tuition terms disucsses, the date of commencement of tuition classes and reason for cancellation.
2. Cancellation Terms: The following terms will be applicable for cancellation of tutoring classes either by student/tutor.

Rescheduling

We understand that unforeseen circumstances may arise, and you may need to reschedule a tutoring session. If you wish to reschedule, please contact (+91-9133461133) our customer support team at your earliest convenience. We will make every effort to accommodate your request based on tutor availability.

Crazywhiz will complete refunds within a maximum of 14 days provided the following conditions are satisfied.

1. If both student/Parent and Tutor strictly followed our website Terms & Conditions and Refund Policy) up to a maximum period of 14 days.
2. Provided proof of registration with Crazywhiz, valid payment receipts, and trasaction references, credible evidence of start of lessons/communications through email/SMS.

Important Alert: As notified above, Crazywhiz will not bear any responsibility if student and Tutor make direct payment agreements/arrangements.

Cancellation Terms for Employers

Thank you for choosing our Bulk Job Posting Plan. We aim to provide a seamless recruitment experience. Please read our policy regarding cancellations and refunds carefully before subscribing to the ₹4,999/month plan.

1. Subscription Period & Billing

The Bulk Job Posting Plan is a recurring monthly subscription priced at ₹4,999. By subscribing, you agree to be billed every 30 days. You may cancel your subscription at any time through your employer dashboard to prevent future charges.

2. Cancellation Policy

• Immediate Access: Upon cancellation, your plan will remain active until the end of the current billing cycle.
• No Partial Credits: We do not offer prorated refunds for mid-month cancellations. You will retain access to your remaining job post credits until your current month expires.
• Data Retention: Once the subscription expires, any unused job credits will be forfeited and cannot be carried over to a new billing cycle.

3. Refund Policy

Due to the digital nature of our services and the immediate allocation of resources (bulk job posting features, database access, and visibility), we follow a Strict No-Refund Policy once the payment is processed.

Exceptions for Refunds: We will only consider refund requests under the following specific circumstances:

• Technical Errors: If you were charged multiple times for a single transaction due to a system glitch.
• Service Non-Delivery: If the platform fails to provide the promised credits or features for a period exceeding 48 hours, and our technical team cannot resolve the issue.

4. Usage Policy

Refunds will not be granted for:

• Lack of applicant response or “low quality” candidates (as hiring is subject to market variables).
• Unused job credits at the end of the month.
• Account suspension due to violations of our Terms of posting (e.g., posting fraudulent or misleading job ads).

5. Contact Us

If you believe you are entitled to a refund due to a billing error, please contact our support team at mycrazywhiz@gmail.com within 7-14 days of the transaction. Please include your Order ID and registered email for faster processing.

Cancellation Terms for Job Seekers

At Crazywhiz, we are committed to providing a transparent and reliable platform for our tutoring community. Our Membership Plans are designed to provide tutors with the best possible leads and professional support. This policy outlines the conditions under which cancellations and refunds are processed.

1. Membership Cancellation

Tutors may choose to cancel their membership at any time. However, please note that:

• Cancellations will take effect at the end of the current billing cycle.
• Upon cancellation, access to premium features (such as featured listings or direct contact details) will remain active until the membership expiry date, after which the account will revert to a Free Membership status.

2. Refund Policy

We strive to fulfill every commitment made under our membership agreements. Our refund eligibility is determined based on the delivery of promised services:

• Full Refunds: If Crazywhiz fails to fulfill the specific terms and services agreed upon at the time of your membership purchase (e.g., failure to activate account features or provide the promised number of leads within the stipulated timeframe), a 100% refund of the membership fee will be issued.
• Partial Refunds: In instances where Crazywhiz has partially fulfilled the agreed-upon terms, a refund will be calculated proportionally. We will assess the value of the services already delivered (such as leads provided or duration of active premium visibility) and refund the remaining balance to the tutor.
• Non-Refundable Cases: Refunds will not be issued for “change of mind,” personal reasons (such as relocating or finding other employment), or if the tutor violates our Terms of Service resulting in account suspension.

3. Refund Request Process

To initiate a refund request, tutors must follow these steps:

1. Submit a Request: Contact our support team at support@crazywhiz.co.in or via WhatsApp at +91-9133461133 within 7 days of the service issue.
2. Provide Details: Include your registered Email/Mobile number, Membership Plan details, and a clear description of the unfulfilled service.
3. Review Period: Our team will review the delivery logs of your account. We aim to process and communicate the decision within 7–10 working days.

4. Mode of Refund

Approved refunds will be credited back to the original payment method (UPI, Debit/Credit Card, or Net Banking) used during the transaction. Please allow 5–15 business days for the amount to reflect in your account depending on your bank’s processing time.

5. Policy Updates

Crazywhiz reserves the right to modify this policy at any time. Continued use of our membership services following any changes constitutes your acceptance of the new terms.