Refund Policy

Cancellation & Refund Policy

At Crazywhiz, we strive to provide exceptional tutoring services to our clients. We understand that circumstances may arise where you need to cancel or reschedule a tutoring session. To ensure a smooth process for both tutors and clients, we have established the following cancellation policy:

  1. Cancellation Requests: If you need to cancel an ongoing tutoring class, we kindly request that you notify us as soon as possible. You can contact our customer support team by phone (+91-9133461133) or email (contact@crazywhiz.co.in) to initiate the cancellation process. Please provide your name of the tutor/student, mention tuition terms disucsses, the date of commencement of tuition classes and reason for cancellation.
  2. Cancellation Terms: The following terms will be applicable for cancellation of tutoring classes either by student/tutor.
StepsWhat happens next
Student/Parent and Tutor can stop classes whenever they want by informing each other and provide feedback to CrazywhizCancelled by student/tutor after demo but no classes taken:
No further action. Crazywhiz will arrange alternate tutor based on parent request and tuition job to tutor based on availability.
Cancelled by student/tutor after few taking few classes:
Fee will be calculated for number of classes taken and paid by student/parent accordingly and the balance advance fee (if paid to agency) will be returned to student/parent or retained by agency if student/parent request for arrangement of alternate tutor.
Fee calculationTuition fee (agreed initially) will be paid to the Tutor for the number of classes (hourly or number of classes/month agreed initaally) taken and paid accordingly.
*NoteCrazywhiz won’t be responsible if students or parents pay tuition fees directly to the tutor.

Rescheduling

We understand that unforeseen circumstances may arise, and you may need to reschedule a tutoring session. If you wish to reschedule, please contact (+91-9133461133) our customer support team at your earliest convenience. We will make every effort to accommodate your request based on tutor availability.

Refunds:

Crazywhiz will complete refunds within a maximum of 14 days provided the following conditions are satisfied.

  1. If both student/Parent and Tutor strictly followed our website Terms & Conditions and Refund Policy) up to a maximum period of 14 days.
  2. Provided proof of registration with Crazywhiz, valid payment receipts, and trasaction references, credible evidence of start of lessons/communications through email/SMS.

Important Alert: As notified above, Crazywhiz will not bear any responsibility if student and Tutor make direct payment agreements/arrangements.


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